The following booking conditions apply to all bookings made on this website. We kindly ask that you take a moment to read them prior to making a booking.
In the rental agreement the below conditions are valid. No smoking is allowed inside the villas.
2. Formation of contract
2.1 You are responsible for payment of the price of the holiday and the compliance of members of your party with these conditions.
2.2 Bookings cannot be accepted from persons under 18 years of age at the time of booking. We reserve the right to refuse a booking without giving any reason.
2.3 Receipt of the Booking Form without proof of payment and/or copy of your passport or valid driving license, shall not constitute acceptance of any booking.
3.1 The balance must be paid no later than two months before arrival unless otherwise agreed. Failure to pay the balance on time will constitute cancellation charges will become payable in accordance with clause 6.
3.2 Receipt and banking of any deposit by itself shall not constitute acceptance of any booking.
3.3 Your payments will be done to Edberg International BV, registered in Holland with Chamber of Commerce nr. 3410 1129.
4. SErvices included in the price
The prices given are in Euros, and the rental period is weekly, unless otherwise agreed.
The price for all properties includes at least one cleaning service a week unless otherwise stated. The property will be clean at the beginning of the rental period and you are asked kindly to leave it in a reasonable clean condition at the end of the period.
We have the right to charge for any additional cleaning necessary done at the time of departure, should the property not be left in adequate condition i.e. excessive amount of rubbish, stained sheets, curtains etc within reason. The cleaning service does neither include washing up nor disposal of rubbish. Properties are let fully furnished and equipped. Linen is included in the properties, and changed normally once a week.
Extra cleaning under special request shall be paid upon arrival.
The pool will be checked on regular basis. Please note that in adverse weather conditions (intense heat, mud rain etc) the chemicals in the water might unbalance. Please contact the service contact in order to solve the problem as soon as possible. Air-conditioning should be switched off when windows are open.
The website states the additional facilities and services available.
5. Breakage deposit
Your breakage deposit amount will be stated in your booking confirmation. We request your credit card details two months prior to your arrival and will keep these details stored in our reservation system until after your check-out. Your card details will only be used in the event of any breakage, damage or extra cleaning required. In the unlikely event that your credit card is charged, you will always be notified beforehand.
6. ALTERATIONS OR CANCELLATIONS BY US
In the unlikely event that it is necessary to make an alteration to or to cancel the holiday accommodation specified in the holiday confirmation, we will inform you as soon as possible and, if requested, we will try to arrange alternative holiday accommodation of a similar type and standard and in a similar location as the originally requested.
If the alternative holiday accommodation is not acceptable, we will refund in full all amounts paid and shall be under no liability. We reserve the right to treat a change of property and/or holiday dates as a cancellation of one holiday and the booking of another.
7. CANCELLATION BY YOU
7.1 Any cancellation by you must be notified to us in writing by post or email. The effective date of cancellation is the date on which written notification is received by us.
7.2 The following charges will be payable depending on the time the notification of the cancellation is received:
*60 days or more prior arrival: deposit forfeited.
*within 59 days of arrival date: 100% of total booking cost.
8. VILLA INFORMATION
8.1 Please note that some of the pictures displayed in our website may have been taken with wide-angle lenses in order to provide you with a broader perspective of the property. Photographs taken at our properties cannot be used or sold for profit without authorization from us.
8.2 While we make every effort to ensure that descriptions supplied are accurately reproduced, we cannot accept responsibility for errors contained therein or the results thereof. Minor differences between the photograph/illustration/tekst used and the actual property may arise.
8.3 We reserve the right to make modifications to the property specification that are considered necessary in the light of operating requirements. In the interests of continued improvement, we reserve the right to alter furniture, fittings, amenities, facilities or any activities, either advertised or previously available, without prior notice.
8.4 If material changes occur after your booking has been confirmed, we will advise you in due course.
9. NUMBER OF PEOPLE USING THE HOLIDAY ACCOMMODATION
The number of people staying at the property must not exceed the number of sleeping places indicated in the property description except in the case of infants under two years or special agreement. We might limit the number of infants. In the event that the maximum number is exceeded without prior arrangement, we reserve the right to refuse or revoke the booking at their sole discretion.
No pets will be allowed unless agreed otherwise.
The owner or our representative shall be allowed acces to the property at a reasonable time during any holiday occupancy for the purposes of inspection and maintenance. Please note that this will be avoided where possible and visits will be limited to a minimum. Should you feel an excess number of visits, or an invasion of your privacy, please contact us and we will deal with the matter promptly.
12. Arrival and departure.
You will have access to occupy the property as of 4 p.m. on the holiday start date. The accommodation must be vacated by 10 a.m. on the last day unless otherwise agreed. If these times are difficult, please advise us at the time of booking. If your arrival is delayed you must inform us so that suitable arrangements can be made for entry to the holiday accommodation.
13. Your responsibilities
13.1 You must keep the holiday accommodation and all furniture, fitting, effects, facilities and equipment in the same state of repair and condition as at the commencement of the holiday, and leave the holiday accommodation in a reasonable state of cleanliness and general order in which it was found. You are responsible for all damage or losses which may occur to the property or its contents during your occupation, and will be responsible to paying appropriate compensation to us, in the event of breakages or damage.
13.2 You must accept responsibility for the proper conduct of yourself and any members of your party whilst on holiday. In cases of serious misconduct, we reserve the right to terminate your holiday or that of any member of your party. This includes threatening behaviour, physical and serious verbal assault behaviour to our staff. If we do so, we shall have no further responsibility or liability to you. If you or any member of your party willfully, recklessly or negligently causes any damage to any accommodation, property, or person, you agree to indemnify us against any loss suffered by us (including legal costs), arising from such damage. Failure to pay for serious damage that you or your party has inflicted on a property can result in the local authorities called to intervene.
14.Our liability and the property owner.
14.1 We shall not be responsible for the death of or personal injury of you or any person named on the Booking or other person at the property, unless this results from the proven negligence of the owner.
14.2 We shall not be liable for any loss, breach or delay due to any cause beyond our reasonable control including though not limited to force majeure, explosion, flood, tempest, fire, or accident, war or threat of war, civil disturbance, acts, restrictions, regulations, by-laws, or measures of any kind on the part of any governmental or local authority, strikes, lock-outs, or other industrial actions or disputes or adverse weather conditions. In any such case, we shall be entitled to treat the contract as discharged. In the event of such discharge, our liability shall be limited to the return of sums paid to us in respect of the (unused) portion of the holiday calculated on a pro rata daily basis.
14.3 As with other countries, in the event of a breakdown engineers do have a specified call out pattern and it may take up to seven days before a visit can be arranged or a part ordered. No compensation will apply due to the failure of any appliance within this timeframe, but will of course assist you to the best of our ability. In the rare event of a total break-down with the basic supplies of water, electricity and use of swimming pool the representatives/suppliers concerned will endeavour to
resolve the problem within 24 hours to the nearest working day. We cannot be held responsible for breakdown of mechanical equipment such as pumps, boilers, swimming pool filtration systems etc nor for failure of public utilities such as water, gas and electricity.
14.4 We are not responsible for noise or disturbance originating beyond the boundaries of the holiday accommodation or which is beyond our control.
In the unlikely event that you are disappointed with the holiday accommodation, you must contact us immediately and we will try to solve the problem. If after that, you still feel that the problem has not been resolved to your reasonable satisfaction, you should request and fill in a customer claim form within your stay. If you vacate the property before the end of the rental periods without prior notification or no claim form is received by us before your departure, you shall loose any right to compensation.
16. Emergency phone.
You will be provided with our mobile number should you need to speak with us. You are kindly asked to solely use this telephone number in case of real emergency. We will try our best to help but cannot held responsible for matters beyond our control. This service is purely assistance offered by us and does not replace official emergency services such as firemen, ambulance, police service, etc.
17. Security and valuables.
Any valuables left at the property are left at your own risk. We are not responsible for their loss. As with all rental properties in prime locations, there may be a risk of burglary. We accept no responsibility for any loss, damage or consequential losses due to theft or any other security related incident howsoever caused. Please be extra cautious in allowing access to the property to unexpected technicians or staff.
All contractual obligations arising out of these booking conditions shall be deemed to come into existence in Spain and be subject to Spanish Law and the exclusive jurisdiction of the Spanish courts.
CAN GELAT contact information
Adress: Lentelaan 10, 2103 AB Heemstede, The Netherlands
Telephone number: +31 633 321 964
Trade name: Edberg International BV
Dutch Chamber of Commerce number: 34101129
Tax (BTW) number: NL806427036B01